Privacy Policy

Last updated: August 10, 2026

This Privacy Policy describes how Handdy ("Handdy", "we", "us", or "our") collects, uses, and protects information when you use our subscription management platform, website, and portal (collectively, the "Service").

1. Information We Collect

Category	Examples
Account information	Name, email address, company name, phone number, password (hashed)
Billing information	Billing address, tax ID, subscription plan, invoice history
Payment information	Processed by third-party gateways (Razorpay, Stripe, BaseCommerce); Handdy does not store full card/bank numbers
Usage data	Log data, IP address, browser type, pages visited, actions taken in the portal
Communications	Support requests, emails, and other correspondence with us

2. How We Use Information

• To provide, operate, and maintain the Service, including subscription and billing management.
• To process payments through supported gateways and manage subscription lifecycle events.
• To communicate with you about your account, billing, security alerts, and support requests.
• To improve the Service, monitor usage, and troubleshoot issues.
• To comply with legal obligations, including tax and financial recordkeeping.

3. How We Share Information

• Payment gateways: Razorpay, Stripe, and BaseCommerce process payments on our behalf and receive information necessary to complete transactions.
• Service providers: Vendors who help us operate the Service (e.g., hosting, email delivery), bound by confidentiality obligations.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality safeguards.

We do not sell your personal information.

4. Data Retention

We retain account and billing information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. You may request deletion of your data, subject to legal retention requirements.

5. Data Security

We use industry-standard measures to protect your information, including encrypted connections, access controls, and audit trails (via history tracking on account and billing records). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

• Access, correct, or update your account and billing information through the portal.
• Request a copy of the personal data we hold about you.
• Request deletion of your account, subject to legal and contractual retention requirements.
• Opt out of non-essential communications at any time.

7. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling them may affect Service functionality.

8. International Data Transfers

Depending on your location and the payment gateway used (Razorpay for INR, Stripe for other currencies, BaseCommerce for USD), your information may be processed in countries other than your own. We take steps to ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or email where feasible. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

11. Related Terms

This Privacy Policy should be read together with our Terms and Conditions.